Customer Experience as a strategic differentiator

für 71.10€ kaufen ··· 9783844396560 ··· 10361119475 ···
Services and retail organisations are searching for the sustainable strategic differentiator in their industries. Research has shown that focusing on the total customer experience can lead to this differentiation and competitor advantage. Organisations need to understand their customers, what their deep needs and wants are, how to measure the total customer experience and what the expectations of customer are.
Hersteller: Dictus Publishing
Marke: Dictus Publishing
EAN: 9783844396560
Kat: Hardcover/Sozialwissenschaften, Recht, Wirtschaft/Wirtschaft/Werbung, Marketing
Lieferzeit: Sofort lieferbar
Versandkosten: Ab 20¤ Versandkostenfrei in Deutschland
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:::: Hardcover/Sozialwissenschaften, Recht, Wirtschaft/Wirtschaft/Werbung, Marketing

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···· aufgenommen: 09.10.2020 · 07:43:07
···· & überprüft: 13.11.2020 · 00:05:13

: Customer : Experience : strategic : differentiator :

Customer Experience as a strategic differentiator

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